Get to Know: Our Online Support Administrator

Today we catch up with Luke McDonald, our Online Support Administrator at Codex. Only 21 years of age, Luke joined Codex straight after school. From a Warehouse Operative to an Online Support Administrator, Luke has worked his way up impressively. He is always on the lookout to learn new things and loves helping people around him to do the same.

When he isn’t at work, you’ll find him in the training in the gym or making his car look shiny! Here is what he has to say to the questions we asked him –

I have been working for Codex for almost five years now. I currently work as an Online Support Administrator and have been doing that only for the past six months. Any queries or difficulties that a customer might have online or on the website come directly to me. I work on rectifying it as soon as possible, whether it is on the phone or via email. I also try my best to stay trained on any new systems that come into Codex, so I can help the rest of the team in Customer Service and make things easier for them.

My career at Codex began in the warehouse as an Operative, then gradually moved on to different roles and shifts. I worked late shifts until 11 pm most days and then worked hard to get a spot on the morning shift. Gradually after working morning shifts, a job came up in customer service, and I moved over. I then worked in Customer Service for two years before I decided to start taking over the online customer service aspect of the business. I kind of transitioned and created this role myself. Soon enough, I was offered a full-time position!

All along, I have just tried my best and taken pride in providing the best customer experience that I could.

In my opinion, success is having somewhere to call home after a long day at work. It is having the ability to fulfil your family’s needs. Professionally speaking, success is not based on the amount you earn but is defined by your happiness and healthiness.

Months ago, I started training and started taking it seriously in the gym. But then obviously everything closed, and all my plans were halted. Recently the gyms have reopened, so I’m trying to make it a habit of working out or training in the gym six days a week. That’s what I hope to achieve.

I’ve been given plenty of helpful advice over the last couple of years. But the one thing that always comes to mind is when I was told that “A problem shared is a problem halved”.

With how things are today regarding mental health, people hide away from speaking about their problems. In recent months, I’ve had more problems than I ever did. I found that talking to somebody about them is definitely the best thing to do. That’s why I feel like that’s the best piece of advice I’ve ever been given.

If I’m really stuck, and I’m drawing a blank, my first productivity trick is to take a 5-minute breather. I then put my head into whatever that’s there in front of me, be it a workout or a long, hard task at work.

Secondly, I always find that getting away from all the noise and putting on music helps me focus as well.

In my teenage years, definitely a night owl. I didn’t care much for sleep or what time I’d go to bed at. But now I’ve transitioned into a morning person. I think waking up early and being positive in the morning really helps the day go quicker and smoother for you and the people around you. It also enables you to focus on the things you have to get done to get your goals smashed.

Founded by Brendan Murphy in 1979, Codex is proud to be celebrating 40+ years as an Irish family business. From our inception to this very day, we have grown to be a much bigger company – yet still share those same family values of integrity, leadership, innovation and support across our Codex team. Find out more about our story here.