We try to ensure all your items are packed safely and securely but
sometimes things can get bumped during transportation. If an item
has arrived damaged, we will replace it for you. Email
cssupport@codexltd.com, call us on 01 882 2022 or complete our short
returns form online
here
to organise a replacement.
If you receive an item that is not working as expected, please
contact us and we will replace it free of charge.
We aim to replace any faulty or damaged goods within 48 hours,
subject to the replacement item being in stock. Damaged goods must
be reported within 24 hours of delivery.
Codex aims to deliver orders in full first time every time. Sometimes, especially in recent times due to the disruptions in global shipping, items may be out of stock. Any items on back order will be noted on your delivery docket. Rest assured these will be shipped to you as soon as possible. If you would prefer to swap for an alternative product that is in stock, call our Customer Service team on 01 882 2022 or email Customer Service (cssupport@codexltd.com) and we'll do our best to source an alternative product for you.
From time to time, we get things wrong! If the paperwork specified
that an item was included in your delivery but you haven’t received
it (a shortage), or if you received an item in error (a picking
error), please call our Customer Service team on 01 882 2022 or
email Customer Service
(cssupport@codexltd.com). We will investigate for you and rectify the mistake.
If possible, please let us know of any shortages within 24 hours of
receipt.
Of course! Just tell the delivery driver who will mark the delivery as “Refused”. You will be credited for any items that you have refused.
To view our range of current catalogues and to request a printed copy, simply visit our "Request A Catalogue" page.
